COVID-19 Curbside Protocol Here

COVID-19 Update

Dear James Island family,

Your pet’s health and safety has been – and always will be – our number one priority. In light of the COVID-19 crisis, we have implemented the following changes to protect you, our staff, and those in our community at the highest risk to ensure that we can remain open to care for pets in need.

Appointments

If you are feeling ill (showing signs of respiratory distress, coughing, have a fever) or have been in close contact with someone who has been ill, please stay home and call us to reschedule your appointment.

We are operating on a curbside service model. Here’s what that means:

  • Pease call 843-795-5295 when you arrive at our hospital.
  • A technician, likely in protective equipment, will come out to your car and start the appointment keeping a 6-foot distance.  It will be helpful if you have a list of current medications and any refills you may need.  
  • The technician will then bring your pet inside for a full exam by one of our doctors. The doctor will then call you to discuss their findings and whether additional diagnostics or treatment are recommended.
  • One of our receptionists will call you to complete the appointment and schedule a follow-up if necessary.
  • As you can imagine, we might experience delays as we implement this new service. Thanks in advance for your patience!​

Medication requests/pickups

If you need prescription refills (including for heartworm and flea/tick prevention), we are offering curbside pickup to minimize unnecessary traffic in the building. 

  • Please call to request your refill 24 hours in advance. 
  • We will call you when the medication is ready and schedule an approximate pick-up time. 
  • When you arrive, please call the hospital to complete payment and someone will bring your medications to you in your vehicle. 
  • Please understand that emergencies happen, and we are short-staffed, so there may be delays. We truly appreciate your patience and understanding during this challenging time. 

Exceptions

At this time, the only exception to our curbside service rules is euthanasia. End of life care will take place in our dedicated hospice room, which will be disinfected thoroughly between patients.

General recommendations

  • If you are feeling ill, please contact your physician.
  • Wash your hands frequently and avoid shaking hands or having any close contact with others.
  • More information is available from the CDC.​

We realize these are less than ideal conditions, but we are doing our very best to protect our community as a whole. Thanks again for your patience and cooperation!

Wishing you good health,

The James Island Veterinary Hospital Team